Himanshu: Hi, my name is Himanshu. How may I help you?
10: Hi I have accidently pressed the backspace button while I wasn't typing so I lost another supporter during a chat - Is that a big problem ?
Himanshu: No.
10: ok I want to change my account name from "***" to "***" - is that possible?
Himanshu: I would like to inform you that as per our policy we don't have right to change account names which has special characters in it.
10: I don't understand you. Could you rephrase it ?
Himanshu: As your account name has special character (underscore) in it, we can't change it as per our policy.
10: Why is a _ that problematic ?
Himanshu: It's in our policy that we can't change names having special characters.
10: I wasn't informed about that in my previous session
Himanshu: I'm sorry for that.
10: Was it possible to change the name keeping the underscores ?
10: I had problems with the form and then suddenly this name worked fine though I just wanted to check. Is there no way to change that now ?
Himanshu: I'm sorry to say that if any name has special characters in it, it can't be changed.
10: How comes a name without special charaters could be edited?
Himanshu: A name without special characters could be edited as it's not in our policy.
10: Would you be so kind to try it anyways ?
Himanshu: I'm sorry as we're not supposed to work against our policy.
10: The system is corrupted ;(
Himanshu: I'm sorry but we can't work against our policy.
10: Am I talking to a AI or a real person?
Himanshu: You're talking to a real person.
10: A AI could tell me so too, how do I know ?
Himanshu: I would lie to tell you that yu are talking to a real person.
Himanshu: you*
Himanshu: like*
10: I would lie to tell you that yu are talking to a real person. -> you lie to me when saying you are a real person

? I think if you are an AI you're so advanced that I'll never find out whats real - by the use of xxx* I just believe that you are real though
Himanshu: I'm sorry but there was a typing mistake.
10: Another topic : Is it true that the Origin program scans my whole pc for data and uploads it once found ?
Himanshu: Please wait for a moment.
Himanshu: I would like to tell you that it's not true that Origin programs scans your whole PC.
10: But you can't because it does ?
10: or just partially ?
Himanshu: I would like to tell you that there might be some other software which is causing this problem.
10: What software?
Himanshu: May I know where this data, the one scanned from your PC is uploaded ?
10: I don't know wether I have such spyware installed because if so I'd delete it as fast as possible. - My concern was if Origin is such a spyware program? I'm asking this because there are many people quoting the license of Origin that says something like that...
Himanshu: I would like to tell you that Origin is not a spyware program.
10: ok thanks
10: If it was, would your policy allow you to inform me ?
Himanshu: Inform about what ?
10: that it is a program that helps ea collecting information about its customers
Himanshu: I would like to tell you that you can give feedback at EA forum.
10: Do you know how MoH Tier 1 owners get their early access to BF3 beta ?
Himanshu: May I know if you've pre-ordered BF3 ?
10: no I haven't done that yet
Himanshu: I'm sorry to say that you'll not have an early access of BF3, but you'll get Open Beta.
10: what !? are you sure you are well informed ?
Himanshu: Yes, but you'll get access for Open Beta.
10: I was promised that MoH LE and Tier 1 as well as the pre-orderer get access to the beta at the 27th - it's even on the battlefield 3 page though I have not recieved a email

Himanshu: Okay.
Himanshu: May I know if you've pre-ordered Moh LE ?
10: why is it necessary to preorder MoH LE ? I own Tier 1 and there is a paper that says beta invitation is included!
Himanshu: If it says Beta invitation included, then you'll get the beta invitation.
10: well then ... I hope it's telling the trut
10: ok bye!